About the Company
Harley-Davidson isn’t just about building motorcycles; it’s about creating a legacy. We’re passionate about evolving our brand and enhancing the Harley-Davidson experience. If you’re driven by adventure and freedom, this is your chance to join us.
Why Work with Us?
- Flexibility: Work from anywhere with a flexible schedule.
- People-Centered: We value outcomes and focus on our people.
- Global Workforce: We welcome talent from all around the world.
Role Overview
As a Customer Service Representative, you will play a vital role in our Customer Support Center. You’ll handle customer calls, answer questions, and resolve issues. You’ll also collaborate with different Harley-Davidson teams to solve both routine and complex problems.
Key Responsibilities
- Professional Interaction: Engage with stakeholders through written and verbal communication.
- Problem Resolution: Quickly and accurately resolve customer issues.
- Meet Quality Standards: Consistently exceed customer service quality metrics.
- Collaborative Research: Work with internal teams to solve complex problems.
- Continuous Learning: Keep improving your knowledge of Harley-Davidson products and services.
- Team Participation: Actively participate in a self-directed work team.
What You Need
Education
- Required: High School Diploma or Equivalent
Experience
- Required: Minimum of 2 years in customer service, account management, or a related field.
- Skills: Effective communication, problem-solving, and the ability to work independently.
- Preferred: Ability to work with minimal supervision.
Equal Opportunity Employer
Harley-Davidson is committed to creating a culture of inclusion, belonging, and equity. We attract and retain diverse talent, providing equal opportunities for all. We believe that diverse perspectives fuel our creativity and innovation.
Compensation and Benefits
- Pay Range: $34,100 – $51,200 (depending on location and experience)
- Benefits: Annual bonuses, health insurance, 401k program, employee discounts, and more.
Additional Information
- Direct Reports: None
- Travel: 0 – 10%
- Visa Sponsorship: Not available for this position
- Relocation Assistance: Not available for this position
How to Apply
Ready to join us?
