Onboarding Project Manager | EMEA

Who We Are

At Deel, our mission is simple: we believe that who we are is defined by what we do. Our global team is dedicated to helping businesses hire anyone, anywhere, with ease.

With over three thousand self-driven professionals across more than 100 countries, our diverse and unified culture is the driving force behind our continuous innovation. We’re committed to building a platform that empowers companies to hire the best talent, no matter where they are in the world. Our technology, expertise, and global team play a crucial role in our success, enabling millions of jobs worldwide and connecting the global workforce with top companies and opportunities.

Why Join Us?

Gone are the days when a 30-mile hiring radius dictated your talent pool. At Deel, we envision a world without hiring borders, where exceptional talent can be found anywhere and matched with great companies.

We equip global teams with all the tools they need to hire, onboard, manage, pay, and scale at lightning speed. Our goal is to foster a diverse global economy by creating a generational platform that seamlessly connects companies with talent across the world.

Since our successful Series D in 2021, we’ve continued to grow, raising an additional $50M in 2023 and doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the leader in international payroll and compliance.

Who You Are

As the face and voice of Deel for our clients, both internally and externally, you’ll play a pivotal role in ensuring their success. In this dynamic position, you’ll be responsible for onboarding clients and establishing strong, lasting relationships that drive long-term success.

You’ll serve as a trusted advisor, providing strategic guidance on operational and product-related issues during the onboarding phase. At the same time, you’ll champion our clients’ needs within Deel, advocating for new products and capabilities that will help expand their business with us. Your role will involve coordinating all stakeholders to ensure timely and successful onboarding.

You’re a passionate business builder who thrives on tackling complex, challenging problems and driving tangible impact. You’re not afraid to roll up your sleeves and dive into data, manage cross-functional projects, and collaborate with great people to achieve high-performance results. If that sounds like you, we’d love to have you on our team!

Your Responsibilities

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform for a diverse set of clients, ensuring timely completion.
• Product Expertise: Become a Deel expert, providing valuable insights to customers and colleagues by understanding our products, industry trends, and the competitive landscape.
• Communication & Presence: Clearly and persuasively communicate with stakeholders, demonstrating confidence and credibility. Understand customer use cases and align them with Deel’s best practices.
• Problem Solving: Creatively and resourcefully resolve complex problems, offering global payroll expertise to customers and internal teams, and driving continuous improvement.
• Team Contribution: Collaborate closely with internal teams such as Customer Experience and R&D, making meaningful contributions to collective success and helping develop and document best practices.

What You’ll Need

• Experience: 4+ years in a customer onboarding or implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance.
• Customer Obsession: A demonstrated ability to build strong customer relationships and a passion for teaching, whether it’s a customer or a colleague.
• Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always thinking ahead.
• Communication Skills: The ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
• Attention to Detail: A high level of attention to detail, with the ability to design organized and effective onboarding plans and schedules for clients.
• Adaptability: You thrive in a fast-paced, challenging environment and excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.

Bonus Points

• Industry Knowledge: 4+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company, with proficiency in HR, Payroll, Benefits, Project Management, or Fintech.
• Global Experience: Experience working with clients and team members from multiple countries and across various time zones.
• Technical Proficiency: Familiarity with tools such as JIRA, SFDC, G Suite, and Gainsight.
• Multilingual: Fluent in English, with additional fluency in Spanish and/or Portuguese as a bonus.

What We Offer

We believe in fair and competitive pay that meets our workforce where they are. Our scalable benefits, rewards, and perks reflect our commitment to inclusivity and access for all.

Perks You’ll Enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities based on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we are committed to being an equal-opportunity employer. We value diversity and encourage applications from all suitably qualified candidates, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, maternity, or any other legally protected characteristic.

If you require accommodation during the recruitment, selection, and assessment process, please inform our Talent Acquisition Team at recruiting@deel.com. We’re here to ensure your full participation.