Vero is a multi-channel messaging platform designed for the modern data stack. Our platform helps marketing and product teams automate communications with millions of users worldwide.
With over a decade of experience, Vero is on a transformative journey, having recently launched a new product version that integrates with customers’ data platforms like Redshift, Google BigQuery, and Snowflake. This shift offers teams easier, faster, and more cost-effective access to their data.
About the Role
What You’ll Do
As a Technical Account Manager at Vero, you’ll work closely with our most complex B2C and B2B customers. This role requires someone who is outgoing, tech-savvy, and comfortable working across various teams, including Growth, Support, and Product.
- Customer Relationship Management: Own the customer relationship post-sale, ensuring customers derive maximum value from Vero.
- Technical Solutions: Recommend technical solutions and share feedback to influence product decisions.
- Feature Adoption: Guide customers to adopt features and provide strategic advice to help them achieve their goals.
- Client Renewals: Manage client renewals, retention, and net retention targets.
- Support Partnership: Collaborate with the Support team to deliver a consistent and excellent customer experience.
Key Responsibilities
- Provide deep product expertise to your customers.
- Analyze customer product usage to identify opportunities and risks.
- Build strong customer relationships and advocate for their needs.
- Assist with challenging client requests and issue escalations.
- Provide continuing education to maximize product usage and identify upsell opportunities.
About You
What We’re Looking For
- Location: Based anywhere in EMEA.
- Customer Success Expertise: At least three (3) years of experience in customer success, account management, or support.
- Technical Skills: Familiarity with tools like SQL, Javascript, and/or Ruby/Python scripts. Deeper experience with one or more programming languages is a plus.
- Independent Worker: Ability to work independently and proactively.
- Customer-Centric: Passionate about delivering an exemplary customer experience.
- Organizational Skills: Exceptional verbal and written communication skills.
What Makes You Stand Out
- Ability to turn manual tasks into repeatable learning materials.
- A knack for making technical concepts understandable.
- A proactive approach to problem-solving and process improvement.
Vero’s Core Values
- Humility: We listen and learn, minimizing politics and ego.
- Empathy: We value inclusivity and work hard to understand and support each other in our remote team.
- Care: We look out for each other and collaborate to achieve our goals.
Working at Vero
What You’ll Enjoy
- Autonomy and Responsibility: You’ll have the freedom to set your course and take ownership of your work.
- Remote Work Flexibility: Whether you work from home, the office, or a combination of both, we support your productivity.
- Annual Team Conference: Join us yearly to challenge the status quo and expand our vision for the future.
- Parental Leave: We offer a generous parental leave policy.
Who Shouldn’t Apply
Vero might not be the best fit if you prefer:
- Working with an in-person team.
- Being part of a large team with a lot of educational structure.
